The IT Handbook for Business: Managing Information Technology Support Costs


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Related Video Shorts 0 Upload your video. Share your thoughts with other customers. Write a customer review. There was a problem filtering reviews right now. Please try again later. The IT Handbook is presented in seventeen detailed chapters. Certain chapters in the book will stand out to different business owners and managers depending on their personal situations. I will look at six chapters that stood out for me.

Interviewing an IT Firm. Selecting an IT firm is much more than opening the yellow pages or performing a Google search.

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Couie looks at the questions you need to ask and the necessary Certifications, Credentials, Experience, and References you should look for in an IT firm. These chronic expenses can overwhelm budgets as well as the managers responsible to keep them in check. The valuable tips on these ten pages alone make this book a must own.


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Anatomy of a Quote and Anatomy of an Invoice. The first shows what a quote for quality service from a reputable firm should look like and how to tell if you are about to be ripped off. The second shows what the invoice should look like and how to spot when you are billed for work not done, etc.

The It Handbook for Business: Managing Information Technology Support Costs

How to Recognize Technobabble. Industry jargon can be used to confuse, mislead, or dazzle customers in almost any industry. This chapter will help you recognize technospeak, whether it is spoken by a technician or written in an invoice or quote. Scams and Unfair Billing Practices. This chapter is a revealing insider look at the grey areas and total rip-offs that some IT firms exploit to pad their revenue streams. The author looks at no less than 10 shady practices and complete scams. This information is the equivalent of an auto- mechanic or plumber showing how their industries cheat motorists or home owners.

Couie draws on his more than 30 years of information technology field work, protecting and auditing businesses to write a book that could transform how businesses and IT firms cooperate with each other.

Information Technology Management

He writes in a conversational tone and does not bog down his pages with highly technical passages. As someone with limited IT knowledge, I was able to absorb and understand the information easily. This book will empower business owners and managers to make informed decisions about their computer network maintenance, upgrades, and repairs.

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The It Handbook for Business: Managing Information Technology Support Costs 4. Over spending on IT Support? Businesses pay huge amounts of money for technical support. A large portion of these expenditures can be greatly reduced, and even eliminated, by simply educating the business-person on IT support procedures. The IT Handbook for Business was written to give you an inside look at the practices of the Information Technology support industry.

Fill Over spending on IT Support? Filled with an enormous amount of money-saving information and techniques, this book is a must-have for the business owner, manager, and professional. You will learn techniques that will raise your information technology "IQ" on subjects, such as: How to interview an IT firm What a quote and invoice should look like How to spot scams and unfair billing practices Save time, increase reliability, reduce costs, and enhance productivity.

Written by an IT professional with more than 30 years experience, The IT Handbook for Business will be your desktop companion for years to come. You will not find this information anywhere else!


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The It Handbook for Business: Managing Information Technology Support Costs by William C. Couie

To ask other readers questions about The It Handbook for Business , please sign up. Be the first to ask a question about The It Handbook for Business. Lists with This Book. Nov 02, Nathan Hayes rated it it was amazing. The IT Handbook is presented in seventeen detailed chapters. Certain chapters in the book will stand out to different business owners and managers depending on their personal situations.

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I will look at six chapters that stood out for me. Interviewing an IT Firm. Selecting an IT firm is much more than opening the yellow pages or performing a Google search. Couie looks at the questions you need to ask and the necessary Certifications, Credentials, Experience, and References you should look for in an IT firm. These chronic expenses can overwhelm budgets as well as the managers responsible to keep them in check.

The valuable tips on these ten pages alone make this book a must own. Couie CreateSpace September 17, pages. The IT Handbook is presented in seventeen detailed chapters. Certain chapters in the book will stand out to different business owners and managers depending on their personal situations. I will look at six chapters that stood out for me. Interviewing an IT Firm.

Selecting an IT firm is much more than opening the yellow pages or performing a Google search. Couie looks at the questions you need to ask and the necessary Certifications, Credentials, Experience, and References you should look for in an IT firm. These chronic expenses can overwhelm budgets as well as the managers responsible to keep them in check.

The valuable tips on these ten pages alone make this book a must own. Anatomy of a Quote and Anatomy of an Invoice. The first shows what a quote for quality service from a reputable firm should look like and how to tell if you are about to be ripped off. The second shows what the invoice should look like and how to spot when you are billed for work not done, etc.

The IT Handbook for Business: Managing Information Technology Support Costs The IT Handbook for Business: Managing Information Technology Support Costs
The IT Handbook for Business: Managing Information Technology Support Costs The IT Handbook for Business: Managing Information Technology Support Costs
The IT Handbook for Business: Managing Information Technology Support Costs The IT Handbook for Business: Managing Information Technology Support Costs
The IT Handbook for Business: Managing Information Technology Support Costs The IT Handbook for Business: Managing Information Technology Support Costs
The IT Handbook for Business: Managing Information Technology Support Costs The IT Handbook for Business: Managing Information Technology Support Costs

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